JOB ANALYSIS - Mary as an employed person
Continuing with my job analysis, I also wrote down expectations on the job. These included the following:
- Dress code: Casual- jeans and a t-shirt or sweatshirt are fine, but must be clean, fit - not too tight or loose – and without holes or lots of stains.
- Behavior: Must be polite to customers and co-workers, willing to take simple orders and follow through without argument. Must be able to work quickly and focus on the job during rush periods. Sitting down and talking with customers and co-workers is acceptable when the restaurant is not busy.
- Looking at the expectations, the job seemed to fit Mary well overall. She is a morning person and is used to getting up very early. The café is close enough to her house that she can walk there on her own after having been shown the way many times. She needs to be reminded to put her time card back, but that is not really an issue with the other workers. Mary is a very hard-working person, very friendly and likes to talk. The other workers like her and don’t mind reminding her of simple things like putting her time card away. The one major issue is that she gets frustrated when there is a big rush.
Mary started work. She was happy and I was quite pleased with myself and my good work at job analysis. Her first six days of work went well. On Sunday morning, during the big breakfast rush, Mary had it with there being a new load of dirty dishes every time she finished the last one. She sat down at one of the tables and refused to work any more. You might think this was the end of Mary’s employment. However, as it turned out, the owner had a really hard time finding and keeping dishwashers. The waitresses liked Mary much better than the previous dishwasher, who was very unpopular with the other employees. The result was that they agreed to help Mary clear the tables during the Sunday rush and even pitch in with the dishwashing if they could. They all agreed that a little inconvenience was well worth it to have a reliable dishwasher who everyone liked.
Job analysis can be applied to just about any kind of job. The next page gives an example for data entry.
